Thought i'd start a new thread to the one about the time delays as this is a more serious issue. Picked the bike up today after the 12,000mls service, the "technician" did a handover and went through the jobs they'd done, removing the front calipers for cleaning was the final job. As soon as i pulled away i could tell something wasn't right with the front brakes, the lever felt really soft. At first i thought maybe the pistons aren't fully out but when i stopped in traffic after only 100m i noticed the span adjuster had been moved from my normal midway setting of 3, to fully out 6, when i put it back to my normal setting the lever went back to the bars, i turned around and went straight back. I showed him the problem and he said they only removed the calipers and hadn't changed the fluid as it was done last year, he did a quick bleed while i waited and the lever was back to normal. Firstly i can't believe the bike was test ridden in that condition and they were happy with it, and second and more worrying, somebody purposely moved the span adjuster out to its max setting to try and get some brakes instead of realizing that the brake lever coming back to the bars is the sign of a fault and should be investigated. I didn't bring it up with the manager at the time as i just wanted to get home (there was a thunderstorm looming) but they usually do a follow up call in a few days, plus they mentioned a triumph survey.