10 days ago I ordered 2 new tyres for the car. Have used them once before and it was ok. Basically you order on line they send the tyres to a local garage where they fit them for you. I duly turned up to find no tyres had been delivered and no fitter available. Turns out the garage declined the job because they knew at the time I requested they would have no fitter available which is fair enough. However nobody told me. I tried phoning the number but got a pre recorded message saying that because of the weather they were experiencing high call volumes etc so email please. Went on website and tried to use on line chat facility. My initial message was acknowledged then 5 mins later it disconnected because it had been inactive for too long. Tried phoning a number on the original email which turns out no longer exists. So ending up sending an email canceling the order and asking for a refund. What a total waste of a morning. Customer service absolutely appalling. My wife got me to tone down my email to them a bit! It's so frustrating when you can't seem to speak to anyone as if I could they would probably have kept my business.