....but we can't send any proof or confirmation that you've requested to stop your auto renewal on your motorbike insurance....you just have our word we won't bill you....promise. Apparently impossible to even email me a one liner. I'm pretty sure that even if they did bill me I'd get it cancelled and refunded no problem. I'm just annoyed about the computer says no response. Motorcycle direct if you're wondering. Never had any other problems with them and pleasant enough.