Copy of the email I just sent to Mike Grainger MD Dear Mike I called the workshop on Monday to ask if they could fit me in for a Triumph off road tune for the Daytona 675 race can, which I had purchased privately and fitted. I was asked if I could bring the bike in next week. I replied that I was hoping to be at Cadwell on Tuesday, and was surprised when the workshop said that I could bring it in Wednesday afternoon. We agreed a time of 1530. I called the workshop at 1530 to say that I was running late and arrived about 1620. As soon as I arrived they said they would take it in staight away whilst I had a cup of coffee. Lee mentioned that one of my numberplate bolts was missing on my bike and that it was only attached on one side. I was delighted that your guys saw it and replaced it FOC. I was even more delighted that I was only charged for the 15 minutes work to tune the bike. In this day and age, many other dealers would have insisted on a minimum of an hours labour. Please thank your workshop and the sales team for the fantastic service.